World Congress Webinar 

 

“How Sentara Healthcare Centralized Language Services to Meet the Needs of Their Limited English Proficient Population”

Mark your Calendar - October 27, 2020 • 2:00 PM - 3:00 PM ET 

WORLD CONGRESS WEBINAR

“How Sentara Healthcare Centralized Language Services to Meet the Needs of Their Limited English Proficient Population”

 

During this unprecedented time in health care, when patients and providers are learning how to interact differently with each other, it is even more important than before to ensure that the Limited English Proficient population is given the methods of communication necessary to safely access care for their chronic or sudden medical needs.

Learn how a leading health care system, with 12 hospitals and more than 300 sites of care, was able to centralize language services, reduce risk, lower cost, and increase patient care and satisfaction.

 

Sponsored by: 

Sentara-HZ_4c
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Our panelists are:

  • David A. Cochran, MBA, MTh, Director, Sentara Center for Healthcare Ethics, Advance Care Planning / Ethics / Patient Rights / Civil Rights Coordinator
  • Katy Trapp, BSN, RN-BC, Manager, Sentara Center for Healthcare Ethics
  • Mary Wilson, Director of Client Services, The Language Group

Topics will include:

  • Centralizing language services
  • Evaluating the needs of your organization
  • Selecting a vendor to meet your needs
  • Steps and timeline for a successful implementation
  • Strategies for technology integration, staff-buy in, and patient adoption
  • Performance metrics and industry best practices

Get more info
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ON-SITE Interpreting

TLG is the gold standard. Measure all of your onsite interpreting services against our standard. Our philosophy is that language services are not commodities. They can and should be managed in a streamlined fashion to minimize your time commitments while maximizing the personal service you expect with the efficiency of modern technology..

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Phone Interpreting (OPI)

You have access to our nationally recognized and robust OPI system.  It starts when you call our people.  And we mean people, you always speak to a real human being.  We perform this function in order to ensure you are routed to the proper interpreter for your language needs.  Our connection times are some of the fastest in the industry.  Just ask one of our humans for a demonstration

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Video Remote Interpreting (VRI)

Try the latest solution in VRI technology. Our VRI platform is robust and responsive. Just a few clicks and you have an interpreter on the screen assisting you on your communication needs.

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Document Translation

Document translations, Transactional Translation, Patient Information (HIPAA), Open Enrollment Guides , SOB and many more written Services.

DOCUMENT TRANSLATIONS
WEB LOCALIZATION
ADVANCED TECHNOLOGIES, AI and NMT
ENTERPRISE SOLUTIONS & INTEGRATIONS

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Multilingual Staffing

TLG invests in dedicated multilingual staff to ensure your language continuity. Our goal is to have your organization feel your dedicated TLG staff member feels like a member of your organization. Al a Carte interpreting is neither efficient nor effective. Allow us to save on your budget, ensure continuity and help serve your ultimate customer/patient.

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American Sign Language

ASL interpreter services are managed in the same fashion as other spoken language interpreters.  All you do is call us to schedule an interpreter as you would for any other language.  Our database of ASL interpreters is very robust and we will provide you the same level of service in ASL as we do in our other languages.

CONTACT US

4705 Columbus Street
Suite 300
Virginia Beach, VA 23462
Phone: 757.431.9004
Fax: 757.431.0447
info@thelanguagegroup.com

 

  

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